While not all products require a duty fee, and most countries do not charge this minimal duty tax, few may charge a small fee for specific machinery or particular products if applicable in your country. Therefore, the total amount for your order does not include any duty fees, import taxes, or customs fees if applicable in your country. The buyer must pay all import duties. Please contact us at sales@ozrobotics.com or fill out the Contact Us form if you have any questions.

Why don’t we add tariffs to the product’s retail price?
If all countries were deducted the same tariff, we would have added the tariff amount to the product price. However, we do not do that because each country charges a different amount, while some do not even charge. Therefore, we can’t add any tariff to the product’s retail pricing. Therefore, Oz Robotics is not responsible for tariffs on any shipment.

Exporting from the EU, importing into the EU – all you need to know: https://trade.ec.europa.eu/access-to-markets/en/home.

1. Sign in to My Account
2. Click on the Avatar image and upload your avatar at the opening box.

Please DO NOT add your Website UR/link, Email Address, Phone Number, QR Code, Barcode, or Office Address on the product page via links or images for self-promoting. This is against our vendor policy.

Through Stripe, you can sign up for plans using credit and major debit cards such as Visa, MasterCard, American Express, and Discover.

All Oz Robotics’ partnership plans are month-to-month.

Yes. If you ever decide that Oz Robotics isn’t the best eCommerce Company for your products and business, email us to close your account and remove your products from our website. No questions asked.

No. There are no setup fees on any of our partnership plans.

You can upgrade or downgrade your plan anytime.

From your Vendor Dashboard > Settings > Membership > click the Downgrade or Upgrade button on your current plan.

When a product is discontinued, please let us know to remove it safely without hurting its paid and organic SEO traffic.

When such a product is out of stock temporarily, then please mark it as Backorder so we don’t lose its paid and organic SEO traffic.

When such a product is out of stock temporarily, then please mark it as Backorder so we don’t lose its paid and organic SEO traffic.

When a product is discontinued, please let us know to remove it safely without hurting its paid and organic SEO traffic.